how to order

How to order from Hilltribehouse

We used to have a standard shopping cart at Hilltribehouse but experience has taught us that our customers have questions to ask and want to see alternative fabrics or discuss their project with us.  This allows us to provide a personal shopping experience ensuring that the customer gets exactly what the want.


Remember to give us the reference code of any product that you may be interested in when you contact us.


We aim to provide a professional and personal service.

We are happy to answer any queries that you may have about our products.

Payment

A paypal invoice will be sent if you decide to order.

Discount

Wholesale enquiries are welcome.

Shipping

We aim to dispatch your order within 48 hours of receiving payment.

Orders are sent by registered economy airmail which can be tracked.

Delivery time is about 2 - 4 weeks

For shipping via EMS (courier service) please request by e-mail

All import taxes and duties are the responsibility of the buyer.

Returns policy

A full refund (excluding postage) will be made on any purchase that is returned to us in its original condition.

Return postage is the responsibility of the buyer.

Please contact us in advance of returning goods so that we can give you the return address and other details.